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Returns & Exchanges Policy

MAG Lash Pop, a trademark of Kakau Lopes, Inc., is dedicated to providing high-performance, conscious beauty products you'll love. Because our products are fulfilled directly through Fulfillment by Amazon (FBA), we ensure a seamless, fast, and secure return experience for all US orders.

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30-Day Money-Back Guarantee

We want you to be completely thrilled with your purchase. If for any reason you are not satisfied with your MAG Lash Pop mascara, you are eligible for a full refund or replacement within 30 days of delivery.

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Product Conditions & Opened Items

We want you to try MAG Lash Pop with total confidence.

  • Used or Opened Products: If you have opened or tested the product and find that it doesn't meet your expectations, you are still eligible for a return within the 30-day window under Amazon’s standard beauty return policy.

  • Damaged or Defective Items: If your package arrives damaged, defective, or incorrect, Amazon will issue an immediate replacement or full refund upon request.

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Return Shipping Costs

  • Free Returns for Prime Members: For standard US returns fulfilled by Amazon, return shipping is 100% free for eligible Prime orders.

  • Convenient Drop-Offs: Amazon provides prepaid drop-off options (such as QR codes at UPS Stores, Whole Foods Market, or Kohl's locations), requiring no physical shipping label printing in most cases.

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How to Initiate a Return (Step-by-Step)

Since Amazon directly manages our inventory, warehousing, and shipping, all returns are processed through Amazon’s customer portal:

  1. Log in to your Amazon Account and go to Your Orders.

  2. Locate your MAG Lash Pop order and click Return or Replace Items.

  3. Select the reason for your return and choose your preferred resolution (Refund or Replacement).

  4. Select your preferred drop-off location to receive your prepaid QR code or shipping label.

  5. Drop off the item at your selected location.

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Refund Processing Time

Once the returned item is received or scanned at an Amazon fulfillment facility, your refund will be automatically credited back to your original payment method. Refunds typically post within 3 to 5 business days, depending on your financial institution.

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Need Extra Help?

If you experience any issues submitting a return through Amazon or have questions about using your mascara, our team is always here for you:

  • Email: hello@kakaulopes.com

  • Company: Kakau Lopes, Inc.

  • Address: 1221 Brickell Avenue, Suite 900, Miami, FL 33131, USA

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